bet bd Privacy Policy

1 Introduction and Scope

Welcome to the bet bd platform. This Privacy Policy is a legal document that governs the relationship between you — that is, a registered or prospective user of bet bd — and us, regarding personal information. This policy applies to our website, mobile application, and all related digital services.

By creating an account with bet bd, using our services, or browsing the website, you are considered to have accepted the terms of this policy. This policy complements our Terms and Conditions and should be read alongside them. If there is any ambiguity between the two documents, the interpretation in this Privacy Policy will take precedence — but only on matters relating to data protection.

We believe transparency is the foundation of trust. We are therefore committed to explaining in plain, easy-to-understand language what information we hold about you, why we hold it, and how it is used.

2 Data Collection

bet bd collects your information in several ways. The types of information collected and the methods used are described in detail below.

2.1 Information You Provide

Information you voluntarily provide during account registration and use of our services includes:

• Full name, date of birth, and nationality
• Username and password (passwords are stored in encrypted form)
• Mobile number and email address
• Documents submitted for identity verification (e.g. National ID card)
• Financial transaction details: deposit and withdrawal information, bKash / Nagad / Rocket / Upay account numbers or bank details
• Content of communications related to support or complaints

2.2 Automatically Collected Information

When you use our website or app, certain information is collected automatically. This includes your device's IP address, browser type and version, operating system, device identifier information, session duration, and a log of which pages you visited.

2.3 Information Collected via Third Parties

We use certain approved third-party services for identity verification (KYC), fraud prevention, and payment processing. In such cases, information received from those third parties may be added to our systems.

3 Purpose of Data Use

bet bd uses your information only for specific and legitimate purposes. The permitted purposes are as follows:

3.1 Account Management and Service Delivery

Your information is used to create and manage your account, verify logins, activate bonuses, process deposits and withdrawals, and store your preferences and playing history.

3.2 Identity Verification and Security

Your identity is verified (via OTP and identity documents) to keep your account secure and to prevent fraudulent activity. Your account is protected through SSL encryption and advanced security technologies.

3.3 Customer Support

Your information is needed to resolve your complaints or queries, provide live chat support, and communicate via email. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

3.4 Marketing and Personalised Offers

With your consent and based on analysis of your playing patterns, relevant promotional offers, bonuses, and updates may be sent to you. You may opt out of such communications at any time.

3.5 Compliance with Legal Obligations

Certain information is stored and processed to prevent financial crime, comply with anti-money laundering (AML) policies, and meet other applicable legal obligations.

4 Data Storage and Security

bet bd treats the security of your personal information as its highest priority. We apply the following technical and organisational measures:

• Data transfers on the website and app are secured through SSL (Secure Socket Layer) encryption technology.
• Passwords and sensitive information are stored using hashing and encryption — none of our staff can view them directly.
• Through role-based access control, only authorised staff can access specific data.
• System security is maintained through regular security audits and vulnerability assessments.
• Data backups are stored on secure servers and protected against unauthorised access.

4.1 Data Retention Period

Your information may be retained for a defined period after your account is closed, as required by law, in addition to the period during which your account is active. Financial transaction records must be kept for an extended period for legal reasons. Once the purpose has been fulfilled and there is no legal obligation to retain the data, it is securely deleted.

5 Sharing Data with Third Parties

bet bd never sells your personal information for commercial purposes. However, data may be shared in specific circumstances and under strict conditions:

5.1 Payment Processors

The necessary information is shared with the relevant payment platforms to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These service providers follow their own privacy policies and are bound by separate agreements with us.

5.2 Game Software Providers

With the game studios and software providers whose games are on our platform, only the minimum information needed to operate the games — such as account ID and game session data — is shared.

5.3 Legal Authorities

Specific information may be provided to government or legal authorities to comply with court orders, lawful requests from investigative agencies, or applicable legal requirements. In such cases, we provide only the information legally required.

5.4 Corporate Changes

In the event of a business merger, acquisition, or transfer of assets, user information may be transferred to the relevant party. You will be notified in advance and the same standard of privacy protection will be maintained.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the bet bd website and app. They help improve your browsing experience, remember your login details, and analyse the quality of our services.

6.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the site — without these, the service does not function properly.
• Performance Cookies: Used for tracking page loading times, error tracking, and analysing user behaviour.
• Functional Cookies: Used to save language preferences, the "remember me" option, and other customisation settings.
• Analytics Cookies: Used to analyse overall usage data in order to improve our services.

6.2 Cookie Controls

Non-essential cookies can be disabled by changing your browser settings. However, this may limit some features of the site. Even if cookies are fully disabled, your personal information — such as your name or financial details — is not collected through cookies.

7 User Rights

You have the following rights regarding your personal information, and bet bd respects them:

7.1 Right to Access Information

You may request to know what information we are collecting and storing about you. We will respond within a reasonable time upon receipt of a written request.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or via support.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, where there is a legal obligation or an ongoing dispute that requires it, some information may need to be retained.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. Marketing communications can be stopped at any time through your account settings or via support.

7.5 How to Exercise Your Rights

To exercise these rights or to raise a complaint, contact our support team via live chat or email. We are always ready to answer your questions in Bengali. Use the same channel for responsible gaming related requests as well.

8 Protection of Minors

All services on bet bd are for adults aged 21 and above only. We do not collect or store information from minors, and have no intention of doing so.

An age verification process is carried out at registration. If we receive evidence that a person created an account while under the age of 21, the relevant account will be closed immediately and appropriate steps will be taken to delete the information.

If a parent or legal guardian believes that a minor under their care has created an account on our platform, please contact the support team without delay.

9 Policy Changes

bet bd may amend this Privacy Policy from time to time due to business requirements, technological changes, or legal obligations. For any significant changes, the following steps will be taken:

• The "Last Updated" date at the top of this page will be changed.
• For important changes, a notification will be sent to the registered email address or through the app.
• Users will be given sufficient time before any changes take effect.

Continuing to use the service after changes have been made will be taken as your acceptance of the new policy. If you do not agree to the changes, you may request to close your account.

Previous versions of this policy can be provided upon request. To learn more about us, please read our About Us page.

10 Contact

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our dedicated support team is available 24 hours a day, 7 days a week in both Bengali and English.

You can also visit our FAQ page for answers to commonly asked questions — it covers many questions related to privacy, transactions, and accounts.